FAQ

Do you have a guarantee, and what is your return policy?

Wired Up Beads offers friendly customer service with an unconditional, full money-back guarantee.  All merchandise and services are guaranteed to meet your satisfaction.  You may exchange merchandise or make returns within 30 days of your purchase.  For returns, your money will be completely refunded within 30 days.

What method do you use for shipping?

Wired Up Beads normally ships using the UPS or USPS automated systems.  Our shipping and handling charges are based on weight and are set to correspond as close to actual shipping charges as possible.  Our shipping department works Monday through Friday, except for official holidays.  We are able to offer expedited shipping, but please keep in mind that our shipping department is closed on weekends and holidays.

If you have any questions or special needs, please feel free to contact us at 817-421-3030. 

Do you ship internationally?

Yes, we value our Wired Up Beads friends who live all over the world.  We usually ship using the United States Postal Service automated shipping charges, but can use other methods when requested.  We know that international shipping is expensive, but we make every effort to get your packages to you as fast and economically as possible.

What are your class enrollment policies?

We value our students and want their learning experiences to be the best in quality.  Please complete your enrollment through the Wired Up Beads website or by calling us at 817-421-3030.  Payment in full will reserve your space in class.  Partial payments are not accepted.

Cancelation with at least 14 days notice is eligible for a full refund that will be issued within 30 days of the cancelation.  For cancelations made between 7 and 14 days of the class, a 50% refund will be offered, with a full refund provided if a replacement can be secured.  Any cancelations made within 6 days of the class will be eligible for a refund only if a replacement student enrolls.  Wired Up Beads will make every effort to fill vacated seats so that a full refund can be offered.